FAQ

The client can register on the www.hsstore.com website to take advantage of the following benefits:

- Allows us to communicate with the consumer if needed

- Ensure to provide a variety of product and a better shopping environment

- Ensure that the Products Warranty is registered

Yes, registration on the site is free

Currently, you can pay with one of the following secure methods:

- KNET Cards

- Visa Cards

- Master Cards

- Cash On Delivery (COD)

American Express Credit Card Is Not Accepted 

PayPal account Is Not Accepted 

The orders dispatched within 24 hours of purchase.

We will contact you to confirm the time and address before delivery

Delivery charges and timescales will vary depending on the type of Product ordered and the delivery address. The cost of delivery will be set out in the order summary shown to you before you pay for your order.

Delivery service includes all areas of Kuwait

- Your welcome to collect your orders from our exhibitions

- Delivering the order to the customer

If you change your decision within 14 days of the purchase date, the purchase process can be canceled unless the product is used.

We accept return of the Products purchased by you or replace them, provided they are in good condition, original packaging along with the box, user manuals, and accessories and to be saleable and merchantable.

1-     It is not possible to replace or retrieve devices and watches in case of a re-wrapped or open the plastic cover case or product box unless they have a manufacturing Critical defect that is not clear at the time of purchase.

2-     It is not acceptable to retrieve a product that has been used by the customer, and cannot be merchantable.

1-     The bank refund process (K-Net. Visa. MasterCard) takes 21 days in compliance with the bank policy.

2-     The amounts are retrieved at the same time, In the case of a cash payment.

Any failure or break down of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center.

The warranty period for guaranteed products varies depending on the policy agreed with the product's authorized distributor within or outside Kuwait.

All products have a warranty cover, the warranty period is mentioned in the product description or in the purchase invoice. The customer has the right to see the written warranty in anytime.

Procedures for delivering products differ according to the policy agreed with the authorized distributor inside and outside Kuwait, according to the following:

1-     Type 1 - guarantee with the authorized distributors:

Examine and exchanging the product (under guarantee) in the service centers of authorized distributors such as (phones, computers, watches, headsets, and sports fences).H&S Store is not entitled to receive the product from the customer for examining or exchange or send it to the service centers, and the customer should consult the authorized distributors for examination or exchange.

2-     Type 2 - guarantee at the H&S Store:

Examine and exchanging the product (under guarantee) in the exhibitions of the H&S Store according to the following procedure:

Firstly, Major Defect, these defects are readily noticeable, the product must exchange immediately if it is available. If not, the customer has the right to choose another product taking into account the price difference or wait until the product becomes available.

Secondly, Critical Defects are the most serious and unnoticeable which must send product for examination, in a period not exceeding 48 hours (depending on product type) from the date of receiving the defected product, the customer will be informed of the result of the examination and necessary action.